Outsourcing, Entrepreneurship and Success
Do you want to know how to get more done, tap into your creative side, and become more successful?
Since 1997, I’ve been in the Call Center Outsourcing industry, so you would have thought that naturally I would use this experience and know-how to work smarter. Furthermore, I have extensive knowledge and experience in Offshore Outsourcing, specifically in the Philippines. The people are great there. In fact, they have a strong work ethic, are educated, very tech savvy and the cost structure is pretty good. 
So, in my infinite wisdom I never thought to use this outsourcing solution to create a more full-filling life. That was the case up until about a year or so ago. Making this decision changed everything.
Call Center Performance Management
I am pleased to announce that I have updated CallCenterCafe.com and created a better delivery platform capable of providing ongoing call center information. This information plus the new tools that are added are geared to help the frontline call center leader achieve better results.
Here are three areas to take notice of:
- Call Center Professional Membership
In addition, we have intergrated the call center blog so we can provide relavent information in a timely fashion.
Do me a favor (and yourself), please visit CallCenterCafe.com and leave me a comment and let me know what you think.
Thanks
Greg
Technorati Tags: call center
Are You Ready For The Beach?
Ah, the fun of the beach!
Let Your People Shine
When I was relatively new in my career I had exposure to some solid leaders that I respected immensely. In fact, I learned a lot from them.
Now, I’m not sure if that was because I was a lot more coachable back in the day. And maybe today I’m more of a skeptic. But I rarely find many leaders that I care to follow.
But I digress…
I was working for a transportation company right out of college. Many of the folks that worked there were similar to me.
They were all underachievers. Let me define that term…
What I mean by "underachiever" is that we had all the talent to do whatever we wanted to do but we never really exploited this ability.
As a result, we fell into a job that we all had more smarts than the job required. Soon this would be a problem for me. I started getting serious but I received some really valuable leadership advice while I was there.
One of the key pieces of information that I gleaned from the three year experience, was that to be a great leader, you had to make sure that you always let your employees shine.
In reality, the glory will splash on you too just for being their boss. Many people in leadership positions don’t understand this concept. And feel that they need to take credit for what others have done so they can get ahead.
This is despicable.
…and anybody conducting themselves in this manner should not be in a leadership role. So, if you do this STOP now.
The damage by stealing the thunder of others is enormous and really not necessary. I mentioned this before, you’ll get splashed with recognition for being the boss, so there isn’t any reason for being a thief.
On the other hand, if you conduct yourself with this positive approach you’ll become respected and somebody that others want to follow. Your boss will notice too (if they are worth anything.)
If you want to learn more important leadership lessons, I recommend you read the Road To CEO.
Remember you have to earn the right to lead.
Regards,
Technorati Tags: leadership, leadership role, leadership
CallCenterCafe.com Updates
This is an update to let my call center followers know that I’ve updated the home page to callcentercafe.com to include some new leadership development and call center management tools.
I’ve also added a banner to help promote the advertising that callcentercafe.com offers.
If your a call center professional this is a great site. I’ve also adjusted the subscription fee down for both monthly and annual subscriptions.
The fees use to be $14.95 per month but now it is $4.95 and for the annual fee it use to be $147.00 per year now it is $47.
This seems fair and I am testing new pricing points.
Some of our biggest sellers are:
- Call Center Games
- Frontline Leadership Skills
- Call Center Team Building
- Supervisor Introduction
- Smart Goals Software
- Monthly 1v1 Reviews
Each of these products have been tested and produce results. In fact, they are all big sellers because they provide solutions for the call center professional.
If you happen to have a chance, please leave me a comment and let me know what you think.
Sincerely,
Important Tags: call center, call center management, call center training, leadership development, supervisor training
Technorati Tags: call center, call center management, call center training, leadership development, supervisor training
