Call Center Performance Management
May 7, 2007
I am pleased to announce that I have updated CallCenterCafe.com and created a better delivery platform capable of providing ongoing call center information. This information plus the new tools that are added are geared to help the frontline call center leader achieve better results.
Here are three areas to take notice of:
- Call Center Professional Membership
In addition, we have intergrated the call center blog so we can provide relavent information in a timely fashion.
Do me a favor (and yourself), please visit CallCenterCafe.com and leave me a comment and let me know what you think.
Thanks
Greg
Technorati Tags: call center
Their IRS Problem is Your Gain
April 11, 2007
Leadership Development News… Here's an opportunity to get you hands on some awesome leadership development and personal success information.
My friend Michael Angier gave me some good news, bad news, good news the other day.
Seems his company, SuccessNet, had an exceptional year in 2006.
The bad news is he didn’t send Uncle Sam enough for his estimated taxes, and he has to cut a very big check on the 15th of this month.
So he's running a big sale that will help you save a bunch and make writing his check to the IRS a lot less painful for him.
The good news for you is he's willing to drastically slash prices on almost all of his great products.
As you may know, SuccessNet is one of the most trusted sources for products and services for personal and professional development on the web.
For the past 11 years, they’ve been helping great people and great companies become even better.
I wanted to alert you to this rare opportunity to grab some very helpful products at clearance prices. This is your chance to save big on a boatload of eBooks, books, programs and other resources all designed to help you excel–in your job, your business and your personal life.
You'll find products on the following topics: prosperity, business building, motivation, productivity, goals, focus–and a whole lot more.
I can personally vouch for SuccessNet. They consistently under-promise and over-deliver. Michael Angier and his team are the real deal.
Some of the packages and items have limited quantities so I urge you to act quickly.
Just go to this page and see which items will help you the most. SuccessNet
Technorati Tags: leadership development
10 Steps In Writing A Mission Statement For Teams
March 26, 2007
Do you have a personal Mission Statement? Build your own right now!
A mission statement is a brief, concise statement that lends a sense of focus and direction to team efforts. The mission statement should be specific enough to serve as a benchmark for setting priorities and evaluating the value of a team's performance.
The key qualities of a mission statement are:
- Its purpose is to liberate energy, mobilize, federate, ethuse, and make people think;
- It should be satisfying, reasonable, equitable, ambitious, possible and consistant with corporate culture;
- It should look beyond the foreseeable future;
- It must be clearly expressed;
- It must NOT be just an economic goal;
- It must NOT be parachuted from above.
10 Steps In Writing a Mission Statement:
Leadership Newsletter
March 9, 2007
This is going to be a quick post just to inform you that if your interested in a leadership newsletter that I write and publish every (almost 
) Friday, then you can sign up for the newsletter by going to this website: Right To Lead
If you want to see the most current issue all you have to do is go to this leadership blog. I just posted the newsletter and I cover some interesting topics. The articles included are:
1. Effective Leadership: It's The Little Things;
2. Lead by Fear or Instill Tranquility?
3. 3 Ways to Unleash Your Creativity
4. Let Your People Shine
Have a great weekend!
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