Call Center Performance Management

May 7, 2007

I am pleased to announce that I have updated CallCenterCafe.com and created a better delivery platform capable of providing ongoing call center information. This information plus the new tools that are added are geared to help the frontline call center leader achieve better results.

Here are three areas to take notice of:

- Motivate Your Employees

- Leading For Results

- Call Center Professional Membership

In addition, we have intergrated the call center blog so we can provide relavent information in a timely fashion.

Do me a favor (and yourself), please visit CallCenterCafe.com and leave me a comment and let me know what you think.

Thanks

Greg

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