LinkedIn Etiquette: Don't Make This Mistake

May 27, 2007

Have you heard of LinkedIn?

It's a great website that allows you to keep up with business contacts, network and share information.

….you can view my profile on LinkedIn if your interested in additional information.

Recently, I was doing a search for old contacts and I stumbled on an old colleague of mine. She wasn't in my network so I decided to reach out.

Normally the process works by sending a nice respectful note and asking them to join your network. Once they read their note they can decide to accept or decline the offer.

I am going to share with you what NOT to do on LinkedIn.

So, I send a very friendly and professional note to this person (She was the VP of HR at a company I had worked for in the past), approximately a month ago. I hear nothing back.

But then one day I log into my email account and notice I have a request form this person, asking me to forward on their job opportunity to somebody in my network.

Here's were it gets interesting. This person is now head of her organization and she doesn't even have the decency or the business acumen to send me a hello, long time no talk email. Just a note to the person in my network.

This is exactly how you do not want to conduct business through LinkedIn. It is rude and unprofessional.

You would think that she had more sense.

Now that I think about it, she was trained from an organization that didn't value people and I guess the apple doesn't fall too far from the tree.

This is the age of web 2.0, a time when effective social networking is key.

So, when using LinkedIn to build your network make sure you present yourself professionally. It goes a long way!

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Posted by gc3833 | Filed Under Professional Development | Leave a Comment

Getting Things Done

May 15, 2007

This post is more than just "getting things done." It's about getting the right things done and your own personal productivity.

You have to take an active approach to making the right adjustment. In a recent post by Tim Ferriss called How to Check E-mail Twice a Day… or Once Every 10 Days, in which he discusses setting parameters around visiting you inbox. But more importantly Tim's main purpose of the post is the focus on output rather than information input.

I recommend you click on his post and grab an entertaining read. Worth your time and will make you think about distractions in general.

Good Luck in achieving your goals!

Greg

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Posted by gc3833 | Filed Under Personal Development | Leave a Comment

Call Center Performance Management

May 7, 2007

I am pleased to announce that I have updated CallCenterCafe.com and created a better delivery platform capable of providing ongoing call center information. This information plus the new tools that are added are geared to help the frontline call center leader achieve better results.

Here are three areas to take notice of:

- Motivate Your Employees

- Leading For Results

- Call Center Professional Membership

In addition, we have intergrated the call center blog so we can provide relavent information in a timely fashion.

Do me a favor (and yourself), please visit CallCenterCafe.com and leave me a comment and let me know what you think.

Thanks

Greg

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Posted by gc3833 | Filed Under Call Center | Leave a Comment

Paris Hilton Going To The Big House

May 5, 2007

First let me say sorry upfront. I shouldn't waste my time and yours on a post like this but I had to. I just can't help myself. And honestly I'm surprised.

I believed that she would be judged by a different standard. Its nice to see justice being served to all that have it coming to them. I really thought that maybe she would be like Boy George and forced to do community service.

My wife and I were watching the news after worrk today, and the Paris Hilton story came on. I looked to my wife and said, "I wonder if she going to wear panties in jail."

I did get a chuckle from her!